How To Make a Complaint

Where We Are Your Only Principal Firm

Complaints about our work

If your complaint is about the installation, the products, or the service you received
from us, please contact us at info@tlgec.co.uk, on 01622 832 834, or by post
at Unit 4, Lynx Park Business Centre, Colliers Green Road, Goudhurst, Tonbridge, Kent, TN17 2LR.

We will acknowledge your complaint and tell you how we will handle it.

Complaints relating to finance

If your complaint relates to the finance agreement itself, including the terms of the
agreement, payments, the way the finance was explained to you, or the
administration of your finance agreement, please contact Hometree Finance, a
trading name of HTG Finance Limited, directly at hello@hometreefinance.co.uk.

If you are unhappy with the outcome of your complaint, or you have not received a
final response within eight weeks, you may be able to refer your complaint to the
Financial Ombudsman Service (FOS). The service is free and independent.